Question 1

What type of rugs do you carry?

Accepted Answer

We only carry hand knotted rugs. To browse our in stock inventory click here.

Question 2

What kind of rug styles do you carry?

Accepted Answer

We have something for everyone. We carry Modern, Transitional, Oriental, and Tribal.

Question 3

Where do you source your rugs?

Accepted Answer

We produce many of our rugs in Pakistan, Afghanistan, India and Turkey. On the other hand, Persian rugs are sourced locally in the states.

Question 4

What is the difference between a hand-knotted rug and a machine-made rug?

Accepted Answer

A hand-knotted rug is made entirely by skilled weavers without the aid of any machines or technological automation. It is one of a kind, comparable to a work of art, and will endure centuries if properly cared for. This includes the shearing, spinning, and dyeing of the wool as well as the hundreds of individually tied knots.  On the other hand, a rug that has been manufactured by an automated machine is called a Machine-made Rug. This machine frequently produces hundreds of the same size and style rugs in a single day. Despite the fact that machine-made area rugs can look nice, their integrity and material quality are much lower than handmade rugs.

Question 5

How should I care for my rug?

Accepted Answer

For detailed information on how to clean and care for your rug, please read here.

Question 6

Do you repair rugs?

Accepted Answer

Yes, we do! For our rug repair services, please send us an e-mail at info@woodenlooms.com or by call/text at (512) 888-3949 with at least 2 pictures of the damaged rug(s). We will examine each item and then will advise you with our recommendations and approximate cost. Read more about our repair services here.

Question 7

Do you professional clean rugs?

Accepted Answer

Yes, we do! We offer our expert rug cleaning services to our existing customers and non-customers. Read more about our cleaning services here.

Question 8

What types of rugs do you clean?

Accepted Answer

We clean all types of handmade rugs including antiques, vintage rugs, oriental rugs, contemporary modern rugs, silk rugs, kilims, and flat weaves.

Question 9

How often should I have my rugs professionally cleaned?

Accepted Answer

This can range based on the amount of use, but generally every 3-5 years. A rug may look clean on the surface, but it may actually have grit and grime embedded in the pile through foundation. It's critical to clean your area rugs frequently since these dust particles might cause the rug to wear out when walked on.

Question 10

If I share my room pictures with you, will you be able to suggest the right rug size and style?

Accepted Answer

Yes, of course. Share your pictures at info@woodenlooms.com or by text at (512) 888-3949 and our team will suggest the best possible options for your room.

Question 11

How can I prevent my rug from sliding when I walk on it?

Accepted Answer

It is easy! A high quality rug pad that is custom cut to fit the exact size of your rug will make all the difference. For more information about the rug pads we offer, please click here.

Question 12

Do you store rugs for customers?

Accepted Answer

Yes! We store rugs in a climate control room that is video monitored 24/7. For more info about our storage services, contact us at info@woodenlooms.com or call/text us at (512) 888-3949.

Question 13

Can I place an order online?

Accepted Answer

For sure! Send us the rug you like and all your info (Name, email, phone number and address) to create an online payable invoice. You can pay using your debit card, credit card, cash wallets or internet banking through our secure payment gateway.

Question 14

Do you charge for shipping?

Accepted Answer

We don't charge any shipping fees on all orders placed in the United States.

Question 15

Do you charge sales tax on my order?

Accepted Answer

Texas: Yes, we have to add sales tax. Nationwide: No, all orders outside Texas are excluded from sales tax.

Question 16

Can I book an appointment to view your area rugs?

Accepted Answer

Absolutely! We would be pleased to meet with you. Contact us at info@woodenlooms.com or call us at (512) 888-3949.

Question 17

Where are you located?

Accepted Answer

Our store is located on 6415 Burnet Ln, Austin, TX 78757

Question 18

What are your store hours?

Accepted Answer

Our store is open Monday to Saturday form 10:00 AM to 5:00 PM. Please visit the Contact Us page to find more about our store details.

Question 19

What type of area rugs is most durable?

Accepted Answer

100% Wool Rugs are the most durable since they have a texture that allows to quickly recover from crushing or indenting from traffic or furniture. They also maintain their newness and freshness for longer periods of time because of their natural resilience. Wool is naturally resistant to soil and stains.

Question 20

What is the current trend for area rugs?

Accepted Answer

Muted Neutrals, Geometric Design Patterns and vintage look rugs are the current trend for 2022. Click here to browse our area rugs in stock.

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