Frequently Asked Questions

Our gallery is located at 6415 Burnet Ln, Austin, TX 78757. We invite you to visit us to experience our collection.

We are open Monday through Saturday, from 10:00 am to 5:00 pm.

Yes! We are founded and operated by two brothers, Mike and Sam, and Mike's wife, Sarah. With over a decade of experience, our family is deeply passionate about the artistry and history of handmade rugs.

Yes, we specialize in authentic, handmade rugs sourced from the world's finest weaving regions, including Turkey, Iran, Afghanistan, and India. Each piece is a unique work of art.

A genuine antique rug is typically over 100 years old and is prized for its historical value and unique patina. A vintage rug is generally between 20 and 100 years old and is sought after for its timeless style and aged character.

The difference lies in artistry, longevity, and value. A hand-knotted rug is a work of art, created knot by knot on a loom by a skilled artisan over months or even years. It has a unique character and is built to last for generations, becoming a true family heirloom. A machine-made rug, by contrast, is produced quickly by a machine using synthetic materials. While it can be stylish, it lacks the durability, detail, and soul of a handmade piece and is typically considered a temporary floor covering.

Absolutely. Choosing the right size is crucial. We offer personalized consultations and can provide expert advice based on your room's dimensions and furniture layout to help you find the perfect fit.

Yes, we consider a high-quality rug pad to be the single most important investment you can make to protect both your rug and your floors. A proper pad prevents dangerous slipping, absorbs the impact of foot traffic to extend the life of your rug, and provides a richer, more comfortable feel underfoot. It's an essential foundation for any handmade rug.

Yes, we love collaborating with Austin's design community. We offer an exclusive "To the Trade" program for interior designers, architects, and stagers, which includes special pricing and dedicated sourcing support.

Our hand-washing process is tailored to the specific needs of each rug and is never rushed. While the timeline can vary depending on the rug's material and condition, the entire process—from dusting and washing to controlled drying and final inspection—typically takes about 2 weeks. This ensures the safest, most thorough cleaning for your treasured piece.

We recommend a professional cleaning every 2-5 years, depending on the amount of foot traffic the rug receives. Regular cleaning removes abrasive dust and grit, extending the life and beauty of your rug.

Yes, we specialize in the hand-washing of delicate and valuable rugs. Our museum-quality process is gentle and tailored to the specific fibers of each piece, ensuring a safe and thorough cleaning.

We can handle a wide range of issues, including repairing damaged or frayed fringes (overcasting), securing the sides of the rug (selvedge repair), and meticulously re-weaving areas damaged by moths, pets, or wear.

Yes, we offer white-glove delivery and installation services within the Austin area to ensure your new rug is perfectly placed in your home.

Yes, we can arrange for shipping to clients located outside of our local delivery area. Please contact us for a quote and details.