What Our Customers Are Saying

We are deeply grateful for the relationships we've built with our clients and the trust they place in our family. For us, every rug is a story, and so is every customer experience. Here is a selection of kind words from our Austin community about our sales, cleaning, and repair services.

July 28, 2025

Anne

Google

I have had 3 heavily soiled rugs cleaned here, and each time Mike and Sam have done a wonderful job. They also made several expert repairs to portions of the fringe, resulting in a beautifully executed restoration. One of my rugs is Persian, one Romanian, and one American, so these guys know how to handle absolutely everything. They're all soft as butter under my feet, and unbelievably vibrant. Do not hesitate to trust Wooden Looms with all of your rug needs!

July 7, 2025

Sherry Wiley

Google

My Persion Carpet that I inherited from my grandparents dates back to the early 1900s. A family member dog decided to nibble parts of it. Mike and his wife dedicated weeks mending and rethreading it meticulously . I can't tell you how grateful I am to have a couple so experienced and committed to the wonderful work they do as if the rug were their own. Don't pass them up if you are in the market!

May 20, 2025

Robin Yuan

Google

This store is amazing! The rugs are truly so beautiful (it was so hard to pick one)! The store feels so nice and clean to shop at. And the cherry on top is that the owners are incredibly sweet and so open to helping. 10/10 experience!

February 13, 2025

Emily

Google

This was my first time shop for rugs and it went so much better than I could have imagined. I found everything I was looking for and was able to special order a design in the size that would fit my needs that was not available in-store. I was so p...

This was my first time shop for rugs and it went so much better than I could have imagined. I found everything I was looking for and was able to special order a design in the size that would fit my needs that was not available in-store. I was so pleased with the rugs from the first purchase that I returned to purchase another rug recently. I found everything in one place, the prices were reasonable for the beautiful quality of the rugs, the service was exceptional, and I could not have been more pleased with their friendliness and patience during my shopping experience.

December 29, 2024

Ann Tucker

Google

Wooden Looms Rug Gallery provides expert knowledge about the history, provenance, and techniques used for each of the rugs in their showroom. They provide excellent customer service at every turn.

December 27, 2024

Amber Dupree

Google

Beautiful selection and their customer service is unmatched. I have bought from them several times and they have always impressed me with the quality.

September 22, 2024

K M

Google

Wooden Looms did a great job fixing a rug after I had stripped some of the finishing off using a pet stain remover. The brothers who run the store are great, and I especially appreciated that 1) I was able to text photos before bringing the rug in, and 2) they told me I would only be charged if they could fix the issue. They did a great job, and I am very happy with the results—thank you!

August 10, 2024

Hajar Najah

Google

I recently treated my closet to a stunning handmade rug from this store, and it has completely elevated the space! If you're looking to add a touch of luxury to your home, this store is the place to go. Absolutely love it!

June 26, 2024

Katherine Gross

Google

So helpful and kind. Great customer service.

April 22, 2024

David Ochoa

Google

We had been planning to add a handmade Persian rug to our home for years. After researching online, we visited several stores before finding Wooden Looms. Upon entering the beautiful shop, we were met by brothers Mike and Sam, who made us feel at ...

We had been planning to add a handmade Persian rug to our home for years. After researching online, we visited several stores before finding Wooden Looms. Upon entering the beautiful shop, we were met by brothers Mike and Sam, who made us feel at ease and helped us to select the perfect 8x10’ handmade rug from their extensive inventory. The price was competitive. We were emailed documentation about our particular rug. We are completely satisfied with this buying experience and highly recommend Wooden Looms.

March 18, 2024

Katie Kinzy

Google

Mike, the owner, did a beautiful repair job on my hand knotted wool rug. Price was fair and I had it back in my living room in about 2 weeks. They also have a large inventory of gorgeous rugs if you are looking for a new one!

January 24, 2024

Cristina

Google

They know their rugs! Very informative, will work with you, make you feel like you’re at home and never feel pressured. I love learning as much as I can about rugs and I enjoy the videos of them cleaning my antique rug finds. I can’t wait to stop by and check out the enormous loom that they recently purchased for the shop! Here’s a video of them vacuuming my 1920’s Persian Lilihan that they restored for me.

December 2, 2023

Carlyn Marshall

Google

After 100 years, a family heirloom carpet has been restored! I kept my great-grandmother’s 9 x 16 rug in a closet for 25 years because I didn’t know what to do with it. It was too big for my dining room, had wavey marks across the entire rug from...

After 100 years, a family heirloom carpet has been restored! I kept my great-grandmother’s 9 x 16 rug in a closet for 25 years because I didn’t know what to do with it. It was too big for my dining room, had wavey marks across the entire rug from being improperly stored and my husband didn’t like it. Then I called Wooden Looms Rug Gallery. Mike, one of two brothers and a wife who own Wooden Looms listened to my carpet’s story and had the knowledge, skill and vision to restore its beauty. Knowledge: Although my husband felt the rug was dingy and worn, Mike inspected the rug and was able to reassure him that it wasn’t worn and would no longer be dingy after a good washing. Mike identified the rug as a Chinese Art Deco rug, a valued antique in California. My great grandmother acquired it in the 1920’s when a tenant moved out of her apartment building in San Francisco and left it behind. Skill: Mike and his brother Sam carefully measured the rug and calculated how they could cut it in order to save its beautiful floral designs in the corners. The rug had a scruffy old fringe. After cutting the rug, Mike unknotted enough of the rug’s 100 year old warp threads to knot by hand a beautiful new fringe. What an amazing skill to have here in Austin! Vision: Mike could see that I loved that old rug. He helped my husband see its value and potential. Mike and Sam delivered the beautiful rug to our house Monday night and it is perfect. Thank you so much, Wooden Looms Rug Gallery.

August 26, 2023

Annie Sharp

Google

Wooden Looms is beyond wonderful and if I could give ten stars I would! Mike and Sam were a joy to do business with; they are kind, patient, informative, and extremely helpful. The showroom marvelously shows off the quality of the rugs, each one a...

Wooden Looms is beyond wonderful and if I could give ten stars I would! Mike and Sam were a joy to do business with; they are kind, patient, informative, and extremely helpful. The showroom marvelously shows off the quality of the rugs, each one a unique work of art. My parents recently moved to the area and needed a larger area rug. I discovered Wooden Looms and took my mom shopping. She narrowed her choice and Mike and Sam offered to bring the rugs to their new place so my dad could be a part of making the very best decision for their home. I'm in awe of how Wooden Looms was the perfect (and only) place with an amazing rug that transformed my parents living room into an inviting space filled with warmth and beauty. Thank you Wooden Looms!

August 22, 2023

Sandra

Google

My experience with Mike and Sam at Wooden Looms Rug Gallery was a pleasure. I moved to Austin and had my heirloom rugs sent to them. They cleaned the rugs, made needed repairs, brought them to my Austin home, and helped me place them where they looked best. They obviously know a lot about quality rugs, and they sell real beauties in their gallery. On top of all that, they are both lovely, considerate gentlemen. I recommend them highly.

August 16, 2023

Jeff Gardner

Google

Mike and Sam were so helpful with us picking out the perfect rug. Their selection is amazing which made it hard, but in the end the best decision was made. They delivered and help move furniture and clean before the new piece was put in place. Exceptional all around service. Wish we could give 6 stars!!

August 1, 2023

Barbara Bearden

Google

Wooden Looms has a beautiful and relaxing showroom filled with a great selection of imported rugs. Brothers Mike and Sam were incredibly knowledgeable, accommodating and patient - helping us with selection and offering experienced advice. This was the third rug shop we had been to, and by far the most personal service. They helped us select the perfect rug for our home with white glove service delivery! I would highly recommend checking them out!

May 22, 2023

Kris Algert

Google

I rarely post reviews but feel like I must in this instance. Mike and Sam, the owners, were a pleasure to deal with. They answered all of my questions and were patient and kind. The looked at photos of my room and gave me input when I was trying t...

I rarely post reviews but feel like I must in this instance. Mike and Sam, the owners, were a pleasure to deal with. They answered all of my questions and were patient and kind. The looked at photos of my room and gave me input when I was trying to decide on a rug. All costs were in the total price of the rug--delivery, rug pad, scotch guard--no nickel and diming. They delivered the rug to my house on the day of purchase and laid it out beautifully. And they have BEAUTIFUL, one of a kind rugs! After searching, both online and in person, for the last three months, I found the perfect rug for my bedroom and I love it! I've never loved a rug but I do this one. I will definitely start any future rug searches at Wood Looms.

April 27, 2023

Chris Barlow

Google

We had so much fun finding and purchasing our first high-quality rug. Mike and Sam have so much knowledge of styles, materials and origins. They listened to what we were looking for and quickly steered us to several fantastic rugs. As we considere...

We had so much fun finding and purchasing our first high-quality rug. Mike and Sam have so much knowledge of styles, materials and origins. They listened to what we were looking for and quickly steered us to several fantastic rugs. As we considered these options, we found ourselves asking more and more questions, and learning more about the different styles of rugs and how they’re made. We’d already been to a couple of other rug stores, but at Wooden Looms, we could sense the passion and dedication of the owners. It was a thrilling experience, and at the end of the day, we took home a true piece of artwork that is a beautiful focal point in our living room. Thank you Mike and Sam!

August 4, 2022

Sharon Ireland

Google

I loved the service received and rugs I repurchased from Mike and Sam. They are very knowledgeable and were extremely helpful in providing me all the information I needed to make my decisions. I was able to find the perfect rugs here, thank you Mike and Sam! I highly recommend Wooden Looms.

August 2, 2022

Cale

Google

Incredible service. Rugs were out of our price range by a lot but staff was very helpful and informative, extremely accommodating. Knowledge base about each individual piece is vast: know the import location, materials used, and are generally extremely considerate.

July 19, 2022

Holli Ahiers

Google

Best rug store in Austin! I had a great experience, the owners are soo friendly and knowledgeable. Went in there to get my rug cleaned and repaired, Mike explained to me all the different options of their rug cleaning processes and how they can repair my rug. Went back to pick it up, and what an amazing job they did, my rug is like new again.

April 12, 2022

REN REN

Google

I recently bought a rug from Wooden Looms Rug Gallery. This is indeed a masterpiece! The owner Mike told me this rug was made by an Indian lady for one whole year. The owner Mike knew every piece of rug's background story. This really makes you fe...

I recently bought a rug from Wooden Looms Rug Gallery. This is indeed a masterpiece! The owner Mike told me this rug was made by an Indian lady for one whole year. The owner Mike knew every piece of rug's background story. This really makes you feel you own a piece a piece of history. Mike and Sam came to my house to set up the rug precisely based on my requested. Overall, I highly recommend this gallery if you are truly looking for a masterpiece of art!

March 18, 2022

Michael Sadler

Google

Friendly and professional. We have a beautiful new rug and had a positive experience here along the way. Highly recommended.

January 20, 2022

dan ahiers

Google

We had been searching for a new rug for our dinning room for months. We were just driving by and decided to pop in. Mike was super knowledgeable and led us to the perfect rug! We have already gotten several compliments from friends and family on our new rug. We'll be back to buy another!

January 15, 2022

Jeannine Petteruti

Google

Wonderful experience purchasing an area rug from Wooden Looms - Mike and Sam are welcoming into their store, enthusiastic to show their beautiful selection, knowledgeable of each item's provenance, and educate regarding details of the handmade textiles. Each item in the store has QR code which easily directs to all details on Wooden Looms' website for easy review of specs, photos, price. Prices are very fair and it was perfect to work with them!

January 7, 2022

Emily Huebel

Google

I went into the showroom seeking a rug for my entry way. After showing a picture of the area to Sarah, she immediately pointed me to some gorgeous rugs that would work for my home and needs. She was so helpful and knowledgeable. I will definitely be returning!

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